Shipping and Returns Policy
Here at Heat Direct we love to give our customers the best possible experience when buying from our online store. Purchase online here at Heat Direct and receive FREE delivery Australia wide.
Terms & Conditions
- We require a Street Address for delivery.
- Orders placed after 1pm EST will be dispatched on the next business day.
- All deliveries are made Monday - Friday.
- There are no weekend deliveries.
- Address must be in Australia
Return With Heat Direct – It’s Easy:
- You can return your purchase for a full credit up to 90 days from the purchase date providing you have a return authorisation. (No Restocking Fee!)
- Products must be in the condition you received them and in the original box and/or packaging.
- Products must be shipped back to Heat Direct.
- Once your return is received and processed (usually within 48 hours of receipt), a credit will automatically be applied to your account. As part of our return policy, all returns will need to be received and processed by our warehouse within 90 days of purchase.
When you return a product please provide:
- A Heat Direct Tax Invoice or delivery docket and return authorisation form for Heat Direct.
- The product's original packaging, including any instruction manuals, information booklets and carton.
Contact our Customer Service centre on 1800 745 465 Monday - Friday 8am - 4.30pm EST for more details.